Policies and support

Terms of service

J6 Venture Signing helps approved workspaces prepare documents, invite signers, record signatures and download completed documents and audit records. You must have authority to upload a document, invite its recipients and use their contact information. Do not use the service for unlawful, misleading or abusive activity.

You are responsible for checking the document, signer identities and whether electronic signing is suitable for your transaction. The service does not provide legal advice or guarantee that every document can legally be signed electronically.

One signing credit covers one completed signing request, regardless of the number of files or signers. Sending reserves a credit; completion uses it. Cancelling or expiring an unfinished request releases the reservation. Existing purchased credits remain usable when the price of new credits changes. The price and tax shown before checkout apply to that purchase. Test-mode transactions collect no money and do not purchase live credits.

Workspace approval or suspension controls dashboard and API access. Previously issued signing links may remain usable. Contact support promptly if a link or account needs to be investigated. Keep account credentials and signing links confidential.

Privacy

We process workspace and user details, uploaded documents, recipient contact details, signatures, signing events, device and network information recorded in audit logs, billing details and payment references to operate the service, maintain records and investigate problems.

Document information is made available to the relevant workspace and recipients through authorized access or signing links. Hosting and email providers process data to deliver the service; Razorpay processes checkout and payment details. We retain payment references and billing records, rather than collecting card details in the workspace form.

Contact support to request access, correction or deletion of your data. We verify authority before acting and may need to retain records for tax, security, dispute or other legal obligations. Do not upload sensitive information that is unnecessary for your signing transaction.

Cancellation and refunds

To request a refund for an unused credit purchase, duplicate payment or payment error, email support with your workspace name and payment reference. Do not email card numbers, UPI PINs or passwords. Refund requests are reviewed against payment and credit-usage records; credits already used for completed requests are not ordinarily refundable, except where required by law or where a service error warrants correction.

Approved refunds are returned through the original payment method. We will confirm the amount and status; the payment provider and bank determine when funds appear. Cancelling a signing request releases its reserved credit but does not automatically refund the original payment.

Document retention

Archiving a document hides it from the active list; it does not erase it. Download the signed PDF and audit record for your own records. Contact support for permanent deletion or account closure. We assess the request against ownership, other signers' rights and legal recordkeeping obligations.

Backups may retain older copies after an active record is removed. We do not promise immediate erasure from every backup. Where a record must be retained, support will explain the reason and applicable handling.

Contact and support

Email vikas@j6venture.com for account, signing, billing, privacy or refund assistance. Include your workspace name and the request or payment reference. Never include passwords, OTPs or payment PINs.

J6 Venture
Divyaytan, Pawapuri Path, Morabadi
Ranchi, Jharkhand, India 834008
GSTIN: 20AILPJ8061H1ZD